GLPI IT Service Management with Blueteam – Training. Licensing. Integration.

What is GLPI?

GLPI (Gestion Libre de Parc Informatique) is an internationally established open-source solution for IT service management (ITSM), helpdesk, asset management and inventory. It helps organisations manage IT services more efficiently, handle support tickets in a structured way and keep full transparency over IT assets.
The most important features at a glance:

• IT Service Management (ITSM)
  Helpdesk, incident and change management
• Asset Management
  Central management of hardware, software, contracts and licenses
• Self-service portal
  Simple and intuitive interface for end users
• Workflow automation
  Clear processes and increased efficiency
• Reporting & dashboards
  Full transparency for IT teams and management

Our services with GLPI

Blueteam supports you in using GLPI to its full potential – practical, secure and tailored to the needs of mid-sized organisations.

• Training
  We train your team in using GLPI: from introductory courses to tailored workshops for helpdesk, asset management or reporting.
• Licensing
  As an official partner, we provide the right GLPI licenses – transparent, straightforward and with direct access to official updates and support services.
• Setup & integration
  We assist with installation, configuration and individual customisation of GLPI to your processes. This includes setting up ticket workflows, role models, dashboards and asset databases.

Why Blueteam for GLPI?

• Hands-on expertise – we combine ITSM know-how with many years of project experience
• Tailored training – courses designed around your team and your processes
• Fast go-live – from license to productive operation in just a few steps
• Security-focused approach – we always consider GLPI in the context of compliance and cyber security
• Focus on mid-sized organisations – solutions that are pragmatic, understandable and cost-efficient